eResource Planner

eResourcePlanner Provides Solutions for the Hospitality Industry

In the competitive world of Hospitality, having a satisfied, flexible staff is critical to success because almost all staff come in direct contact with your guests. Whether you are running a resort, hotel, casino, travel agency or airline, your staff is your greatest asset.

Balancing coverage options with internal staff and sometimes even outsourced or vendor staff is time consuming and requires considerable skill. Many times there is added complexity of adhering to labor contract requirements while keeping the costs and turnover low.

eResourcePlanner allows you to manage staffing challenges by offering flexible shifts, find staff for increased guest needs or special events, receive notifications of staffing changes and plan for the future quickly and easily. Your business and your guests require you to adapt quickly and efficiently to ensure their experience is the best it can be.

Time Off
Allow your staff to see calendars, select time off, bid for future dates and get immediate disposition.
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Additional Hours Coverage
Just like shift coverage, you can post overtime or additional hours for staff to view and select based on your criteria and needs. Fill only those time periods in the day that require additional staff without having to pay for an entire shift. You can even preset budget amounts for additional hours.
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Use the Phone!
eResourcePlanner has an IVR application in English and Spanish that allows staff to call in and report themselves absent, tardy, or to listen to their shift for a specific date or dates. After that, you can employee eResourcePlanner's Staff Coverage tool to contact your staff and find the right replacement automatically. It can also be used for event coverage to call in all available staff automatically, so you can continue your focus on the important events at hand.

Shift Bidding and Coverage
There are many ways and reasons that you will need to cover shifts; time off, business needs, event coverage and much more. eResourcePlanner allows you to present open shifts or positions to a specific audience, automatically fill shifts, or allow your staff to trade for coverage. Use whatever criteria you like to present and fill the openings.
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Big Picture Information
eResourcePlanner has a full range of tools for reporting, analysis, employee development, skills tracking, timesheet and payroll tracking and more. Our exceptional notification capabilities will apprise managers of events based on notification criteria you set. This means that the system is watching out for your best interests while you watch out for your guests' best interests.